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Summary of differences between large enterprises, and small and medium sized enterprises (SMEs).

Knowledge Management in Large, and Small & Medium-sized Enterprises

I.            Summary of differences between large enterprises, and small and medium sized enterprises (SMEs).

II.            Explain characteristics and constraints within SMEs

  1. Fewer resources and employees
  2. Flexible and adaptable to external changes
  3. Faster propagation of communication between employee levels

III.            Show examples of knowledge being used in SMEs

Criteria for successful KM

I.            Organizational culture

  1. Learning organizations

i.      How to achieve it?

  1. Need credible leadership
  2. Support from upper management
  3. Knowledge must be used & shared

i.      Establish supporting foundations

ii.      Integrate knowledge into business processes

iii.      Develop awards and recognition for knowledge contribution

iv.      Marginalize employees’ sense of fear of speaking up or being wrong

II.            Knowledge must be relevant to organization

  1. Must support existing business processes

i.      Scholars agreed that KM must stem from and be integrated into business processes.

  1. Must be business driven as opposed to technology driven
  2. Technology only facilitates KM initiatives

III.            Barriers to knowledge contribution

  1. Lack of time & resources
  2. Fear of losing value to the Org
  3. Tedious task
  4. Knowledge worker may be the only that needs to know

i.      Not relevant to other knowledge workers or their department

Capturing Knowledge in SMEs

IV.            How to transforming tacit knowledge into explicit knowledge

  1. Tacit and explicit knowledge does not need to be defined
  2. Knowledge codification

V.            How to transfer tacit knowledge between knowledge workers

VI.            Benefits of capturing knowledge

  1. Knowledge reuse prevents re-inventing the wheel
  2. Time and cost of training new employees are reduced
  3. Support decision making
  4. Seed for innovation
  5. Summary of current approaches to knowledge capture
    1. Brainstorming
    2. Socialization
    3. Observation
    4. Decision making
    5. Conceptual models
    6. Repertory grid
    7. Nominal Group Technique
    8. Delphi method
    9. Knowledge capture methods that best fit SMEs
      1. Fits well with SME employees that wear many hats
      2. Exploits the flexible and adaptable nature of SMEs
      3. Standardizes knowledge artifacts for storage and reuse
      4. Knowledge capture method should be able to facilitate multiple input sources

i.      Knowledge worker contributions

ii.      Public inputs

iii.      Vendor information

iv.      Other related enterprises’ knowledge repositories

v.      Customer inputs, preferences and relevant information

vi.      Existing internal processes and procedures

 

References must follow APA guidelines as portrayed by the examples below.

Books:

Davenport, T. H., & Prusak, L. (1998). Working Knowledge: How Organizations Manage What They Know. Cambridge, MA: Harvard Business School Press.

Articles:

Malhotra, Y. (2000), Knowledge Assets in the Global Economy: Assessment of National Intellectual Capital. Journal of Global Information Management, 8(3), 5.

Nonaka, I. (2007). The knowledge-creating company. Harvard Business Review, July, 162-171.

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