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read the book “The Moment of Truth, Carlzon, Jan, published by Harper Paperbacks February 1989, ISBN-13: 978-0060915803” and “Principles of Operations Management, 9th ed – Heizer & Render; published by Pearson/Prentice-Hall ” from this book “The Moment of Truth” please make an essay about what you have learn about this book that relate to the operation in a business. in the paper please describe how the principle of Operations Management can be applied to a service industry and describe how those principle apply in the book. the second book i refer above is the principle of operation that i am studying related to the novel. please use only simply daily used english word. do not need to be complicated word.

read the book "The Moment of Truth, Carlzon, Jan, published by Harper Paperbacks February 1989, ISBN-13: 978-0060915803" and "Principles of Operations Management, 9th ed - Heizer & Render; published by Pearson/Prentice-Hall " from this book "The Moment of Truth" please make an essay about what you have learn about this book that relate to the operation in a business. in the paper please describe how the principle of Operations Management can be applied to a service industry and describe how those principle apply in the book. the second book i refer above is the principle of operation that i am studying related to the novel. please use only simply daily used english word. do not need to be complicated word.

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