You are the supervisor of a call center. Lately, there have been many misdirected or dropped calls. Develop one or two research questions and three hypotheses that might account for misdirected or dropped calls
Identify a management dilemma you face at work or at an organization with which you were previously employed. Using the Management-Research Question Hierarchy in Ch. 5 of the text, develop the management questions, research questions, investigative questions, and measurement questions.
Explain the difference between a research question and a hypothesis. Using your current or previous place of employment as a starting point, provide one or more research question and then develop two appropriate hypotheses.