1. With regard to the ethics case studies presented in your reading material, the main reason that Paul’s behavior is not unethical is that the information is first-hand and factual, and _______________.
a. Paul’s first duty is to his employer
b. Paul may be able to advance his own career
c. no one will ever know
d. the other supervisor was bound to find out anyway
2. In business management terminology an “exit strategy” is a __________.
a. diagram for emergency exit from a facility
b. plan for getting a business off the ground and running
c. plan for product delivery to consumers
d. plan for what the owners will do if and when they decide to leave
3. All functions within a business organization can be broadly classified into two categories: production and everything else. The “everything else” is best termed ___________.
c. administration and support
4. Which of the following is the BEST example of a business goal?
a. to make money
b. to increase internet sales by 25%
c. to beat the competition
d. to have staff meetings once a week
5. According to your reading material, being a production team manager requires two sets of skills: managerial skills and ____________.
a. people skills
b. organizational design skills
c. marketing skills
d. technical skills
6. Which leadership style is MOST like what you would expect to find if you joined the military?
d. all of the above
7. The MAIN disadvantage to bringing in an outside person to fill a management position is MOST apparent during the __________ phase.
8. In the business world the TWO basic kinds of plans are ____________.
a. temporary and permanent
b. internal and external
c. strategic and operational
d. realistic and hypothetical
9. Your reading material discusses a Triangle of Effective Inventory Control. Which of the following is NOT identified as one of the three legs of this triangle?
c. Cost Control
10. Companies that combine workers into temporary teams to perform specific projects are referred to as ______________organizations.
11. A comptroller is a manager in the ___________ department of a company.
d. public relations
12. In the acronym SWOT, the “T” stands for “__________”.
13. A key element to marketing, and the FIRST step in the process, is ___________.
14. Revenues minus __________ equal profits.
15. Your reading material compares the sales team to “__________” for the organization.
a. circus performers
b. font-line soldiers
c. engine room crew
16. Your reading material identifies 10 myths about business ethics. Which of the following is NOT one of these? (In other words, which of the following is not a myth, but rather a fact?)
a. Business ethics is a recent development
b. Business ethics is a discipline best left to philosophers, academics, and theologians.
c. Business ethics can be managed.
d. Business ethics and social responsibility are the same thing
17. The SPECIFIC role of the human resources department is in _____________.
c. orientation and training
d. all of the above
18. The unethical strategy called ” bait and switch” refers specifically to the practice of ___________.
a. advertising a product that you do not have in sufficient quantities, hoping that when customers come in to try to buy it they will make other purchases instead
b. making a misleading claim about a product
c. tampering with product packaging so customers get something different from what is labeled
d. selling a product that will clearly fail to meet customers’ needs
19. Which of the following is the BEST statement about marketing and selling?
a. Marketing is simply a technical term for selling.
b. Marketing is a more pervasive activity that must begin before selling.
c. Successful selling leads to marketing
d. Marketing is internal selling.
20. Which of the following practices is not necessarily unethical, so long as no deception or false claims are involved?
a. knowingly failing to correct a significant safety defect in a product or to recall defective products
b. trying to sell a customer a more expensive product even though a less expensive one is clearly a better fit to the customer’s needs
c. claiming to use only “factory trained technicians” even though only a small percentage of service personnel are factory-trained
d. purchasing a product then relabeling it and selling it under a different brand
21. In the abbreviation EAP, the “A” stands for ” _______”.
22. Your reading material portrays a “Triangle of Harm” that results from poor business ethics. Which of the following is NOT specifically mentioned as one leg of this triangle?
a. loss of employee confidence and loyalty
b. loss of a clearly defined strategy
c. loss of sales, image, and reputation
d. loss of entrepreneurial vision and self-esteem
23. Your reading material compares human resources to “____________”.
b. orchestra conductors
c. traffic cops
d. wedding singers
24. Your reading material points out that companies that lose their confidence in their ability to compete at a high level of ethical standards often rationalize their unethical behavior by _____________.
a. looking for the “ideal customer”
b. keeping the public relations damage hidden
c. becoming cynical about their customers
d. making charitable donation with their profits
25. The main role of the public relations staff is to foster and protect a company’s ____________assets.